Training

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Loyalty Builders, Inc.
All Rights Reserved.

The Service Quality Department
Executive Offices
1063 Todos Santos Station
Concord, CA 94522 USA
(925) 798-0896
(800) 432-2456

Regional Sales
Offices:
Chicago, IL USA

Honolulu, HI USA

Las Vegas, NV USA

Los Angeles, CA USA

Miami, FL USA

New York City, NY USA

London, UK
+44 (020) 7078 4250

Mexico City, Mexico
+52 (55) 5351 4825

Service Management Training

Building a Service Strategy NOW! ^(sm)

Participants spend one full day reviewing customer specific key loyalty builders and then build a comprehensive plan to make sure those elements are in place and continue to build within their area of responsibility.

Topics Covered Include:
   - What Customers Expect
   - Key Service Skills
   - Managing Customer Expectations
   - The Satisfaction Equation
   - Handling Customer Complaints
   - Dealing With Irate Customers
   - Loyalty Opportunities
   - Loyalty Builders
   - Empowerment
   - When the Going Gets Rough
   - Key Training Opportunities
   - Managing Service
   - Leveraging Your Service
   - Putting it All Together
-

Delivery Lead Time Necessary
- 4 weeks

Pricing
- $299 per participant (5 participant minimum)
(Includes facilitator, but travel is not included)