|
Service Management Training
Building a Service Strategy NOW! (sm)
Participants spend one full day reviewing customer specific
key loyalty builders and then build a comprehensive plan to make sure those elements are in place and continue to build within their area of responsibility. Topics Covered Include:
- What Customers Expect
- Key Service Skills
- Managing Customer Expectations
- The Satisfaction Equation
- Handling Customer Complaints
- Dealing With Irate Customers
- Loyalty Opportunities
- Loyalty Builders
- Empowerment
- When the Going Gets Rough
- Key Training Opportunities
- Managing Service
- Leveraging Your Service
- Putting it All Together
- Delivery Lead Time Necessary
- 4 weeks Pricing
- $299 per participant (5 participant minimum)
(Includes facilitator, but travel is not included) |
