Concord Chamber of Commerce

First Draft of Final Report

Telephone Verbatim Comments

• What's the most valuable thing the Chamber could have done for your investment?
• What were your expectations when you joined the Chamber?
• Why did you join the Chamber?
• Why or why not did you participate in Chamber events?
• What factors did you consider when renewing your membership?

Fax Survey

• 1998 Fax Survey Results
• 1997 Fax Survey Results

(c) 1998 The Service Quality Department. All Rights Reserved.