Results as of:

7/28/99

Concord Police Department - Records Unit
Customer Service Survey Results

90.91%
10
90.91%
10
90.91%
10

81.82%
9

1
9.09%
1

0.00%
0
18.18%
2
0.00%
0
0.00%
0

9.09%

0.00%
0
0.00%
0
0.00%
0
0.00%
0
9.09%
1
0.00%
0

0.00%
0
0.00%
0
9.09%
1
0.00%
0
0.00%
0
9.09%
1

90.91%
10
90.91%
10

15

Total number of surveys
included in report:

Overall Satisfaction with Concord Police
Department’s Record Unit

Completely
Satisfied

Dissatisfied

SomewhatSomewhat
SatisfiedDissatisfied

90.00%
9

1

10.00%

0.00%
0

0.00%
0

If you visited our office in person, please rate your
satisfaction in the following areas regarding the:

Manner in which we greeted you?

Courtesy of our employees?

Professionalism of our employees?

Timeliness with which
we fulfilled your request?
Accuracy of the
information we provided?
Knowledge/competency of our
employees to fulfill your request?

If you requested information via U.S. Mail, please rate your
satisfaction in the following areas regarding the:
CompletelySomewhatSomewhat
SatisfiedSatisfiedDissatisfied

Completely
Satisfied

Dissatisfied

Somewhat
Satisfied

Somewhat
Dissatisfied

Dissatisfied

71.43%
5

2
16.67%
1

28.57%

0.00%
0
0.00%
0

0.00%
0
0.00%
0

Timeliness with which
we fulfilled your request?

83.33%
5

Accuracy of the
information we provided?

If you requested information or contacted us by telephone, please rate your
satisfaction in the following areas regarding the:

Completely
Satisfied

Dissatisfied

Somewhat
Satisfied

Somewhat
Dissatisfied

66.67%
2
66.67%
2

66.67%
2

0.00%
0
0.00%
0
0.00%
0

1
33.33%
1
33.33%
1

33.33%

0.00%
0
0.00%
0
0.00%
0

Courtesy of our employees?

Professionalism of our employees?

Knowledge/competency of our
employees to fulfill your request?

Page 1

© 1999 The Service Quality Department. All rights Reserved.
NOTE: Actual number of responses were used to calculate each question. Therefore, not all
questions may add up to the total number of surveys processed.