Results as of:

8/23/99

Concord Police Department - Records Unit
Customer Service Survey Results

92.86%
13
92.86%
13
92.86%
13

85.71%
12

85.71%
12
92.86%
13

7.14%
1
7.14%
1

0.00%
0
14.29%
2
0.00%
0
0.00%
0

0.00%
0
0.00%
0
0.00%
0
0.00%
0
14.29%
2
0.00%
0

0.00%
0
0.00%
0
7.14%
1
0.00%
0
0.00%
0
7.14%
1

Total number of surveys
included in report:20

Overall Satisfaction with Concord Police
Department’s Record Unit

Completely
Satisfied

Dissatisfied

SomewhatSomewhat
SatisfiedDissatisfied

2

78.57%
11

14.29%

7.14%
1

0.00%
0

If you visited our office in person, please rate your
satisfaction in the following areas regarding the:

Manner in which we greeted you?

Courtesy of our employees?

Professionalism of our employees?

Timeliness with which
we fulfilled your request?
Accuracy of the
information we provided?
Knowledge/competency of our
employees to fulfill your request?

If you requested information via U.S. Mail, please rate your
satisfaction in the following areas regarding the:
CompletelySomewhatSomewhat
SatisfiedSatisfiedDissatisfied

Completely
Satisfied

Dissatisfied

Somewhat
Satisfied

Somewhat
Dissatisfied

Dissatisfied

55.56%
5

75.00%
6

33.33%
3
12.50%
1

0.00%
0
0.00%
0

11.11%
1
12.50%
1

Timeliness with which
we fulfilled your request?

Accuracy of the
information we provided?

If you requested information or contacted us by telephone, please rate your
satisfaction in the following areas regarding the:

Completely
Satisfied

Dissatisfied

Somewhat
Satisfied

Somewhat
Dissatisfied

60.00%
3
60.00%
3

50.00%
3

20.00%
1
20.00%
1
16.67%
1

20.00%
1
20.00%
1
16.67%
1

0.00%
0
0.00%
0
16.67%
1

Courtesy of our employees?

Professionalism of our employees?

Knowledge/competency of our
employees to fulfill your request?

Page 1

© 1999 The Service Quality Department. All rights Reserved.
NOTE: Actual number of responses were used to calculate each question. Therefore, not all
questions may add up to the total number of surveys processed.