Training

The Service Quality Department
Executive Offices
1063 Todos Santos Station
Concord, CA 94522 USA
(925) 798-0896
(800) 432-2456

Regional Sales
Offices:
Chicago, IL USA
(312) 881-7315

Key West, FL USA
(305) 433-8373

Las Vegas, NV USA
(702) 932-3185

Los Angeles, CA USA
(213) 596-2913

New York City, NY USA
(646) 435-0568

London, UK
+44 (020) 7078 4250

Mexico City, Mexico
+52 (55) 5351 4825

Delivering Superior Customer Service NOW! ^(sm)

Participants in this three-hour program build the fundamental skills necessary to build customer loyalty. Specific key loyalty builders are identified and then participants build a comprehensive plan to make sure the training is put into place immediately when they return to the job!

Topics Covered Include:
   - What Customers Expect
   - Key Service Skills
   - Managing Customer Expectations
   - The Satisfaction Equation
   - Handling Customer Complaints
   - Dealing With Irate Customers
   - Loyalty Opportunities
   - Loyalty Builders
   - Leveraging Your Service
   - Putting it All Together
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Delivery Lead Time Necessary
- 2 weeks

Pricing
- $99 per participant (10 participant minimum)
(Includes facilitator, but travel is not included)