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The Service Quality Department is a premier customer service consulting, measurement and training organization. Our only goal is to improve and differentiate your business through the service you provide to your
customers and the loyalty you're able to build with them. We can give your fair the edge!
When The Service Quality Department was formed in 1990 our basic business premise was simple; provide your business with
the tools, measurement and training which will allow you to deliver exceptional service at all times. That premise remains today.
Our simple, up front pricing will assure that you'll know exactly the cost of our
services. No hidden fees. No extra books or tapes to buy. All of our programs are tailored to your organization's specific needs. Of course, all of our programs and services come with a complete satisfaction guarantee.
We offer a full range of services to improve your organization's level of guest service including:
- Training Workshops
- All our workshops have a "take it back to the job" focus. This means you'll see improved results immediately!
- Delivering Superior Customer Service NOW! for Parking, Box Office, Security & Guest Personnel
- Building a Service Strategy NOW! for Supervisors & Managers
- Effective Service Management for Supervisors
- Problem Prevention
- Turn-Key Survey Solutions -
A complete survey process and reporting system ready to go! All you have to do is call us!
- Mystery Shopper Programs
- Exceptional accurate and timely shopping experiences which garners information you can use immediately.
- Guest Survey Programs
- From design to final results presentation, we can help you design a survey program that delivers results and ensures you get the information you really need to grow your business.
- Strategic Planning & Review
- will will work with you to develop your strategic service initiative - or - help you update your current plans
- Dynamic Key-Note Speakers
for meetings and other events
- Service Crisis Management
When the going gets tough, we get going for you! We'll help you turn your service disaster around for you!
- Employee Service Recognition Programs
- Employee Newsletters
- Guest Focus Group Facilitation
You may contact us at: Toll-Free U.S. 800-432-2456
International 925-798-0896 1063 Todos Santos Station, Concord, CA 94522, U.S.A.
© 1990-2000 The Service Quality Department. All Rights Reserved. |
