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• How we can help your organization
  
• Who We Are
  
• What We Do...

Translating Your Customer Service Into Profits!   When You Want to Improve Your Customer Service, TQM, Quality Control, Customer Focus and Building Loyalty With Your Customers.

Your one stop for all your Customer Service Needs

• Training and Development
• Service Audits (Mystery Shopping)
• Strategic Planning
• Customer Focus Groups
• Keynote Speakers
• Measurement

ServiceQuality.US
The Service Quality Department
Concord, CA 94522-1063 USA
(925) 798-0896 - (800) 432-2456

The Service Quality Department is a premier customer service consulting and training organization. Our only goal is to improve and differentiate your business through the service you provide to your customers. We can give your business the edge!

When The Service Quality Department was formed in 1990 our basic business premise was simple; provide your business with the tools and training which will allow you to deliver exceptional service at all times. That premise remains today.

Our simple, up front pricing will assure that you'll know exactly the cost of our service. No hidden fees. No extra workbooks or tapes to buy. All of our programs are tailored to each client's specific needs. Of course, all of our programs and services come with a complete satisfaction guarantee.

We offer a full range of services to improve your business's level of customer service including:

• Training Workshops - All our workshops have a "take it back to the job" focus. This means you'll see improved results immediately!
  - Delivering Superior Customer Service NOW!
  - Effective Service Management For Supervisors
  - Problem Prevention
  - Problem Free Production
  - Relationship Sales & Sales Management
  - Building a Service Strategy NOW!
   
• Turn-Key Survey Solutions - A complete survey process and reporting system ready to go! All you have to do is call us!
• Service Auditor (Mystery Shopper) Programs - Exceptional accurate and timely shopping experiences which garners information you can use immediately.
• Customer Survey Programs - From design to final results presentation, we can help you design a survey program that delivers results and ensures you get the information you really need to grow your business.
• Strategic Planning & Review - will will work with you to develop your strategic service initiative - or - help you update your current plans
• Dynamic Keynote Speakers for meetings and other events
• Service Crisis Management
  When the going gets tough, we get going for you! We'll help you turn your service disaster into a customer builder!
• Employee Service Recognition Programs
   
• Employee Newsletters
   
• Customer Focus Group Facilitation

Satisfaction Certified^® is a comprehensive consumer satisfaction rating program that not only helps you gain customers, but management tools you can use to build customer loyalty!