Mystery Shopping



				Sign up to be a mystery shopper here
		When you want to audit and evaluate your service from a customer's perspective, a mystery shopping program may be right for you. We will work with you to develop a highly detailed shopping program that allows you to measure areas that matter the most to your customers.
By the way, did we mention that we have one of the largest privately-held active database of mystery shoppers? No matter where you are, we are, too! This means you'll see the same shoppers completing duplicate assignments less and fewer dropped shops! (Each red dot indicates at least 100 shoppers) We will work with you to develop a highly detailed shopping program that allows you to measure areas that matter the most to your customers. Our shoppers then go out to your locations and make sure all topics covered in the mystery shop are reviewed and documented. We go the extra mile to make additional observations and comments that will help you improve the service levels as a result of your mystery shopping program.


			All of our mystery shopping reports are input directly by the shoppers online. This makes sure we are capturing the true observations of the shopper, not the interpretation of a transcriber or relying on a data entry person's ability to translate a bad fax copy. After the shopper's report is complete, it is personally reviewed by one of our senior managers for completeness and accuracy. This "human touch" is just another part of our quality control process.
	Once the shop has been reviewed, we complete the reporting process and rush the report to you. As with all our services, reporting is available via our secure web site, fax, E-mail or in "hard copy" form -- at no additional charge to you. For more information about your specific situation, or a price quote, please call 800/432-2456 or complete a Application Sign up to be a mystery shopper here