The Service Quality Department is a premier customer service consulting, measurement and training organization. Our only goal is to improve and differentiate your business through the service you provide to your
customers and the loyalty you're able to build with them. We can give your organization the edge!
When The Service Quality Department was formed in 1990 our basic business premise was simple; provide your
business with the tools, measurement and training which will allow you to deliver exceptional service at all times. That premise remains today.
Our simple, up front pricing will assure that you'll know exactly
the cost of our services. No hidden fees. No extra books or tapes to buy. All of our programs are tailored to your organization's specific needs. Of course, all of our programs and services come with a complete
We offer a full range of services to improve your organization's level of client and donor service including:
- Training Workshops - All our workshops have a "take it back to the job" focus. This means you'll see improved results immediately!
- Delivering Superior Customer Service NOW!
- Building a Service Strategy NOW!
- Effective Service Management For Supervisors
- Problem Prevention
- Problem Free Production
- Turn-Key Survey Solutions - A complete survey process and reporting system ready to go! All you have to do is call us!
- Mystery Shopper Programs - Exceptional accurate and timely shopping experiences which garners information you can use immediately.
- Client & Donor Survey Programs
- From design to final results presentation, we can help you design a survey program that delivers results and ensures you get the information you really need to grow your organization.
- Strategic Planning & Review - will will work with you to develop your strategic service initiative - or - help you update your current plans
- Motivational Speakers for meetings and other events
- Service Crisis ManagementWhen the going gets tough, we get going for you! We'll help you turn your service disaster around for you!
- Employee Service Recognition Programs
- Employee Newsletters
- Client & Donor Focus Group Facilitation
You may contact us at: Toll-Free U.S. 800-432-2456
1063 Todos Santos Station, Concord, CA 94522, U.S.A.
© 1990-2000 The Service Quality Department. All Rights Reserved.