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YOU MUST AGREE TO THESE TERMS OF SERVICE (TOS) BEFORE PROCEEDING.

I understand that I am applying for membership in the PLATINUM LEVEL PREMIUM SHOPPING PROGRAM.

I understand that, if accepted, I will be charged a one-time fee for this premium level of service. Acceptance into this program is not a guarantee of work, and my status will not change from that of an independent contractor of Customer Loyalty Builders, Inc. and their affiliate companies. Members in good standing may request a complete refund of all membership fees, less any premium payment awards, at any time, up to 90 days after the membership is processed.

MEMBERSHIP
In order to be considered for membership, I must be registered as a mystery shopper. I also understand that membership in the PLATINUM LEVEL PREMIUM SHOPPER PROGRAM is limited to no more than 10% of the active shoppers registered. In the event that memberships are not available due to this restriction, I will be notified via E-mail and placed on a waiting list, based on the order in which my application was submitted.

I understand that my membership will be valid as long as I complete all assigned shops to the best of my ability. In the event that I fail to truthfully complete an assignment, abandon an assignment, submit inadequate or incomplete reporting, or fail to give adequate notice of a cancellation, my membership may be revoked without notice or refund. My membership privileges may be suspended or cancelled at any time in the future at the sole discretion of Customer Loyalty Builders, Inc. and their affiliate companies and may not be refundable in whole or in part.

REFUND OF MEMBERSHIP FEES
A member in good standing may request a refund of their membership fees at any time, up to 90 days after they have been accepted into the program. Their original membership fee will be refunded, less any premium payments made as compensation. Members not in good standing are ineligible for a refund of fees.

ADDITIONAL SERVICE LEVELS
I understand that I will receive access to enhanced services as part of my membership. I also understand that these enhancements are subject to change without notice and at the sole discretion of Customer Loyalty Builders, Inc. and their affiliate companies.

Part of the PLATINUM LEVEL PREMIUM SHOPPER membership includes additional (premium) reimbursement for mystery shopping jobs performed. This premium will vary from job to job and market to market at the sole discretion of Customer Loyalty Builders, Inc.

OTHER TERMS AND CONDITIONS
I understand that Customer Loyalty Builders, Inc. and their affiliate companies will determine the outcome of any disputes which arise from my membership in this program. I agree to waive my right to take any recourse or other legal action against Customer Loyalty Builders, Inc. and hold them harmless for any damages or losses which I may experience as a result of my participation in this program. At the most, Customer Loyalty Builders, Inc. will be liable for the amount I paid as a membership fee, less any premium reimbursement. If I have been paid an amount equal to or greater than the membership fee in premium compensation, no refund will be made. I understand that this agreement is subject to revision, without notice, at any time.

BY CLICKING THE "AGREE" BUTTON, YOU ACKNOWLEDGE AND ACCEPT THESE TERMS AND CONDITIONS. You will be transferred to our secure shopping cart web site. Purchase the appropriate service and we will upgrade your account. Once the upgrade is complete (generally 24-48 hours) we will send you an E-mail with sign-in information and other member details.

© 1990-2003 Customer Loyalty Builders, Inc. All Rights Reserved. Premium Shopper, Gold Premium Shopper, Platinum Premium Shopper, and The Service Quality Department are registered trade / service marks of Customer Loyalty Builders, Inc. 800/432-2456 To insure quality service, calls may be recorded or monitored.