Customer Service Survey Results
All Respondents
Results as of:
Neither
Satisfied
or Dissatisfied
Completely
Satisfied
Somewhat
Satisfied
Somewhat
Dissatisfied
Completely
Dissatisfied
Nation Account Management Team Satisfaction
Product knowledge
Responsiveness
Ease of contact
Professionalism
PRSI Technical Support Satisfaction
Product Knowledge
Responsiveness
Ease of Contact
Professionalism
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Overall impression of PRSI
The presentation
of the information?
The information as it
pertains to what you need to
make a hiring decision?
Initial reports
Supplemental information
Our responsiveness
to your needs?
The ease of doing business with us
PRSI OnLine communication software?
Your overall satisfaction with PRSI?
How willing would you be to
recommend PRSI to a business associate?
Very
Willing
Somewhat
Willing
Somewhat
Unwilling
Completely
Unwilling
Neutral
Loyalty Rating
Customers who checked either the top two or top box in Overall Satisfaction and
Recommend PRSI questions:
"Top Box" Loyalty:
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(c) 1999 The Service Quality Department
NOTE: Actual number of responses were used to calculate each question. Therefore, not all
questions may add up to the total number of surveys processed.