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The Service Quality Department
1063 Todos Santos Station
Concord, CA 94522 USA
(925) 798-0896
 (800) 432-2456


 

Relationship Sales & Sales Management

Participants in this three-hour program further build upon the skills they learned in Delivering Superior Customer Service NOW! ^(sm) By identifying and expanding on key loyalty opportunities in their job.

Topics Covered Include:
   - The Customer Cycle
   - Making the Ordinary Extraordinary
   - Managing Customer Expectations
   - Loyalty Builders
 

Participants in the management discuss the additional topics:
   - Empowering for Loyalty
   - When the Going Gets Rough
   - Key Training Opportunities
   - Managing Service
   - Leveraging Your Service
   - Putting it All Together
-

Delivery Lead Time Necessary
    - 4 weeks

Pricing
    - $199 per participant (5 participant minimum)
      (Includes facilitator, but travel is not included)