Customer Survey Programs

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The Service Quality Department
1063 Todos Santos Station
Concord, CA 94522 USA
(925) 798-0896
 (800) 432-2456


 

We can handle all aspects of a comprehensive customer survey program for you.

We'll put our extensive knowledge to work for you to ensure that your survey elicits the highest rate of response possible and meaningful results.

All survey responses are entered by hand and double verified for accuracy.  This means that we're able to capture any additional comments that are made outside of designated areas, while ensuring the highest level of accuracy.

We'll prepare reporting that not only communicates the results, but also is easy to read and understand.  Additionally, we guarantee that your reports will be delivered on-time and in the format you request.

A brief overview of the services we offer:
  - Cover letter design
  - Survey development and design
  - Survey layout
  - Duplication services
  - Outgoing mailing services
  - Fax broadcast
  - E-mail distribution
  - On-site distribution
  - 800# fax-back service
  - Business Reply Postage
  - Survey tabulation
  - Results reporting
      - Faxed
      - "Hard Copies"
      - Electronic on CD
      - E-mail
      - Via our secure web-site
  - Specific recommendations based on your results

Pricing is based on the services you use. Please click on the following link to contact us and have a representative contact you with a specific quote: Request more information