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Jeff Kasper brings over 15 years of experience in the public and private sector  arenas. Never focusing on sales, but rather service conversations
with his employees, he was able to grow his business 25%-50% each year. Mr. Kasper has been recognized by one of the worlds largest financial institutions, Citicorp, as a service leader. He was recognized by Citicorp's former chairman, John Reed, "as a leader in providing superior customer service and leading others to do the same." Mr. Kasper is also active in various community organizations, and and has served as the chairman of the board of the Greater Concord Chamber of Commerce, the Concord / Clayton YMCA Advisory Board, chairman of the board of the American Heart Association, and president of the Concord/Diablo Rotary Club. He has also served on the boards of many local and national organizations such as Easter Seals, The Bay Area Crisis Nursery.
Michael Mendonça has 17 years experience working with nonprofit and
 Fortune 500 companies developing and implementing their service delivery and
problem prevention strategies.
He has developed programs which have reduced problem incidence by over 2/3. One project alone, saved the organization over $3 million dollars annually.
Mr. Mendonça holds two degrees from George Williams University, including a degree in human behavior. Mr. Mendonça is active in his community, working with the YMCA, having served as
president of the Pleasant Hill Rotary Club and working with many other valuable organizations.
Today, the organization is headquartered in Northern California and has a sales presence in Illinois, Florida, Nevada, New York, Southern California, Mexico City, Mexico, and London, UK. They have built a dedicated team environment for their employees and have been recognized as one of the best national organizations to work with in the United States. Along with the hundreds of thousands of mystery shoppers, in over 93 countries, who have registered since 1990, The Service Quality Department has developed into a diverse international organization to serve their clients. (c) 1990-2013 The Service Quality Department. All rights reserved. |
